Customer Self Service - Manitowoc Public Utilities

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Customer Self Service

Billing & Collections

Manitowoc Public Utilities is regulated by the Public Service Commission of Wisconsin (PSCW).  As a regulated entity, our billing and collection policies are set by the PSCW and applied consistently to all customers.  Learn more here!

Contact Us

Manitowoc Public Utilities takes great pride in providing exceptional customer service. If you have any comments or suggestions on how we can improve this website or how MPU can serve you better, please contact us by using the form below, by calling our customer service team at (920) 683 – 4600.  You can also visit our office located at 1303 S 8th Street, Monday through Friday during our office hours.

Energy Assistance

MPU is dedicated to providing customer-focused utility services. These sources of information can help you learn more about available residential electric programs.


Manitowoc Public Utilities gets a lot of questions from the communities we serve. So we thought we'd help out by offering answers to some of our most frequently asked questions. Choose a topic, and find your question and answer.

Hours & Locations

The MPU business office is open 8 a.m to 4:30 p.m. Monday through Friday for customers.  *UPDATE* - Facial coverings are required for customers entering the front office and social distancing is practiced.  The office is closed for the following holidays: New Year's Day, Friday before Easter, Memorial Day, July 4th, Labor Day, Thanksgiving Day and the Friday after Thanksgiving, Christmas Eve, Christmas Day, and New Year's Eve.  

Report an Outage

If you are experiencing a power outage or need immediate assistance from MPU, please contact us at the number listed below.

Weatherization Assistance Program

The State of Wisconsin’s Weatherization Assistance Program (Weatherization) helps 澳门网上棋牌网址homeowners and renters reduce energy consumption while increasing the comfort of their 澳门网上棋牌网址homes and lowering utility bills. If you or your household has qualified for the Wisconsin 澳门网上棋牌网址home Energy Assistance Program (WHEAP) within the past year you may also be eligible to receive Weatherization services. Weatherization services, provided at no cost for qualifying households, differ with each 澳门网上棋牌网址home depending on various factors, for example when the 澳门网上棋牌网址home was built and its condition.

Wisconsin Relay Service

Wisconsin Relay Service is a free service that offers full telephone accessibility to people who are deaf, hard-of-hearing, deaf-blind, and speech-disabled.  Individuals may contact MPU by using the Wisconsin Telephone Relay Service if they have a TTY (text telephone).  A person who is deaf, hard-of-hearing, deaf-blind, or speech-disabled uses a TTY to type his/her conversation to a Communications Assistant (CA), who then reads the typed conversation to a hearing person. The CA relays the hearing person's spoken words by typing them back to the TTY user.  Dial 711 or 1-800-947-3529 to reach the Relay Service.